Frequently Asked Questions

How Do I Place An Order?

Orders may be placed over the phone or in person at our showroom. Additions may be made up until the day before delivery or pickup. Cancellations, either whole or partial orders, which occur within 3 business days of delivery or pickup will be charged a 20% restocking fee. Exceptions exist.

What Are The Hours For Picking Up And Returning Orders?

The hours for pickup and drop off are our Warehouse hours. Our Warehouse is open Monday through Friday, 9:00am to 4:00pm, and Saturday, 9:00am to1:00 pm. Small orders may be returned to the office between 4:00pm and 5:00pm, Monday through Friday. Please stop by the showroom first to handle paperwork.

What Is The Rental Period?

A single rental charge covers a 3-day period. We are not open Sundays, so Friday orders are due back on Monday. Extended rental prices are available.

Do You Deliver?

We delivery anywhere in Arizona, delivery charges are based on zip code. Delivered items will be neatly stacked in a first floor location, easily accessible by our vehicle. Please restack rental items in the same location for pickup. Delivery and pickup time will be based on our scheduled route for the day. Exact time or off-hours deliveries and pickups can be arranged at an additional charge. Additional charges may also apply for long hauls or difficult delivery situations.

Do I Have To Wash Dishes Or Linens?

All dishware and foodservice items must be returned rinsed and food free. We will do a complete cleaning and sanitizing of all equipment and linens.

Do You Set Up Equipment?

Tents, Stages and Dance floor prices include set-up and take down. There is a small fee for setting up tables, chairs and other miscellaneous items. Please call for details.

What Is Your Policy For Damaged Or Lost Equipment?

The renter is responsible for the equipment from the time of deliver to the time of return. You will be charged the replacement cost for missing or broken equipment. A damage waiver may be available. Please speak with a Party Rental Specialist for more information.